How to manage the customer experience

Kategorier av utbildning:

HR, Trainings in English

How to manage the customer experience
Why managing the customer experience is so important? How to start the process? Customer experience is one of the hottest trends today, since it is an effective way to stand out as a company. This training explains the whole idea of customer experience, why it is important and how to manage it.

Avancerad

3

Studieformation

Den inspelade utbildningen kan hittas

Varaktighet: 00:42:23
Datum: 13.11.2018
Inspelningen är tillgänglig tillsvidare

Vi använder cookies för att förbättra service och marknadsföring. Genom att använda webbplatsen godkänner du användningen av cookies. Läs mer om våra cookies X

Training content

  • What, why and how
  • Company culture
  • Customer experience and employee experience

About the trainer

Micaela Solana
Business coach
Valmennus Micaela

Micaela is a proficient coach and educator, who has also gained years of valuable experience working in executive management positions in service industry companies.

She is a passionate, innovative and collaborative coach, who wants to challenge and inspire people to create and conduct better leadership, working environments and customer experiences, that inevitably result in more profitable business.

Andra som tittat på denna utbildning har även varit intresserade av:

Inspelning (Demo)


Detta är en demoversion, en inspelning under en period av 5 minuter.
Påbörja din kostnadsfria testperiodBeställ paket

Innehållsförteckning

1: Indexation
00:00:36 Customer experience management
00:01:33 Customer experience management 1
00:05:02 Question
00:05:37 How to create a customer journey map
00:08:12 Customer journey map –workshop
00:15:20 From draft to final customer journey map
00:16:03 Touchpoints in cxm
00:17:46 Using touchpoints in cxm
00:20:18 How to create a touchpoint action plan
00:22:56 CXM employee experience
00:27:34 E-tool Q12 employee engagement questionnaire
00:31:31 Question
00:33:04 Company culture
00:34:32 Company culture impacts employee experience
00:37:17 10 ways to successful company culture
00:39:27 Company culture 1.0 vs 3.0 check-list